HELP

Questions & answers

Find the most common questions about BIOGENA ONE and our other products answered.

You can also reach us via phone or email:
+1 213 444 7902
service@biogena-usa.com

Shipping & Delivery

We ship US orders via USPS. Standard delivery takes approximately 2–5 business days, Monday through Friday, excluding federal holidays.

Standard shipping is $4.90 per order and free on orders of $99 or more. BIOGENA ONE subscriptions always include free shipping. Applicable sales tax and any shipping costs are calculated at checkout.

If the carrier cannot deliver your order and returns it to us, you are responsible for the cost of the unsuccessful delivery attempt.

Returns & Refunds

Email service@biogena-usa.com within 14 days of receiving your order to request a return. If items from the same order arrive separately, the 14-day window starts when you receive the last item.

Items must be in their original, sealed condition. Send them back within 14 days of notifying us.

For returns under our 14-day return guarantee, you are responsible for return shipping costs. For an approved BIOGENA ONE return under the 30-day satisfaction guarantee, we’ll provide a return shipping label and instructions.

Under our standard return policy, opened supplements and other sealed goods that cannot be returned for health reasons are excluded. Used items, items missing original packaging, documentation or accessories, and items damaged for reasons other than a manufacturing defect are also not eligible for a refund.

Other exclusions include personalized goods, goods that expire or deteriorate rapidly, goods inseparably mixed with other goods.

For returns under our 14-day return guarantee, we’ll refund payments received for the returned goods within 14 days of receiving the goods or proof of shipment, whichever comes first. Return shipping costs are not reimbursed.

Refunds are issued to your original payment method unless otherwise agreed. We may withhold a refund until we receive the goods or confirm shipment.

For BIOGENA ONE orders placed through na.biogena-one.com, we offer an additional 30-day trial. If you’re not satisfied, email service@biogena-usa.com within 30 days of receiving your order to arrange a return.

Please contact us before sending anything back—returns without a prior request will not be accepted. Once your return is approved, we’ll send you a return shipping label and instructions.

After receiving and inspecting your return, we’ll let you know whether your refund is approved. Approved refunds are issued automatically to your original payment method within 10 business days.

If your refund hasn’t appeared more than 15 business days after approval, please contact service@biogena-usa.com.

Please check your order when it arrives and email service@biogena-usa.com immediately if something is damaged, defective or incorrect. We’ll review the issue and help resolve it.

Subscriptions & Cancellations

Your first delivery includes the BIOGENA ONE starter bundle. After that, you’ll receive a 30-day box, billed automatically at your subscription price until you cancel.

Unless stated on the product page, there is no fixed minimum term. If a minimum term applies, your subscription continues at the same price after that period and can be cancelled monthly.

You can request cancellation through your online account or by emailing service@biogena-usa.com. Cancellation takes effect for the next billing cycle, subject to any stated minimum term. Orders already shipped or being processed are not affected, and there is no cancellation fee.

No. Cancellation stops future deliveries and charges but does not automatically refund a delivery already shipped. To return a delivered box, please follow the applicable return process above.

Your first subscription delivery is covered by our 14-day return policy and, for eligible BIOGENA ONE orders, the 30-day satisfaction guarantee.

You can pause, skip or adjust your delivery frequency through your online account, where available, or by contacting service@biogena-usa.com.

Yes. We’ll notify you before any changes to your subscription price or terms take effect.

Product Quality & Ingredients

The majority of our Biogena products are manufactured in our Austrian facility, the rest in Germany and Switzerland. Whenever possible, we use raw materials that are organically grown and produced. Our quality-tested raw materials come only from the most reputable international suppliers.

We select our raw materials based on quality, purity, sustainability and scientific research. Our ingredients come from certified suppliers around the world. Whenever possible, we use organically grown and produced raw materials.

Suitability varies by product. Please check the individual product’s label or product information.

Products labelled vegan contain no raw materials of animal origin, and no animal-derived ingredients are used in their production. Vegetarian products may contain ingredients derived from milk, eggs, honey or sheep’s wool fat.

Taking Your Supplements

Follow the recommended intake on the label of your specific product. Do not exceed the recommended amount unless advised by your healthcare provider. If you’re unsure about the right intake for you, ask your healthcare provider before taking the product.

Yes. Taking too much of certain vitamins or minerals can be harmful. Follow the product’s recommended intake and speak with your healthcare provider if you’re unsure, particularly when combining supplements.

This depends on the product—not all capsules are suitable for opening. Please contact service@biogena-usa.com with the product name before opening a capsule so we can help you check the appropriate instructions.

Always follow the instructions on your product’s label. If the label says “with a meal,” take the product while eating. “Before a meal” generally means approximately 30 minutes beforehand.

In our intake instructions, this means taking the product 30–60 minutes before a meal or two hours after a meal. Follow any more specific directions provided with your product.

About BIOGENA ONE

If getting enough fruits and vegetables each day feels tricky, supplements can help fill the gap.

BIOGENA ONE is formulated for adults of all ages who want to support their daily nutrient intake.

Please note: it’s not suitable for children under 14, or for use during pregnancy or breastfeeding.

BIOGENA ONE is your daily all-in-ONE supplement drink for a full-spectrum micronutrient support. 99 carefully selected ingredients combine vitamins, minerals, botanical compounds, amino acids, carotenoids, algae, medicinal mushrooms as well as lacto- and bifidobacteria cultures – precisely formulated for your daily wellbeing routine.

The balanced combination supports you in mastering your everyday life with energy*, focus*, a healthy immune system* and a sense of physical wellbeing.

High-quality antioxidants contribute to the protection of your cells from oxidative stress and support healthy ageing (longevity)*.

Enhanced with activated coenzyme Q10 and selected botanical compounds, BIOGENA ONE stands for scientific precision, tested quality and daily premium-level nutritional support.

Yes! We designed BIOGENA ONE to be your daily nutritional companion—supporting your healthy lifestyle and helping you feel your best, day in and day out.

In blind taste tests, people consistently described its apple and kiwi flavour as superior to other greens drinks: naturally fruity, pleasantly balanced, and not overly sweet.

That’s no accident. Our team spent months fine-tuning the formula to create a flavor experience that’s as enjoyable as it is effective—using only high-quality ingredients.

Ingredients & nutrition

BIOGENA ONE is completely free from sweeteners and added sugar. We’ve designed it to give you pure, targeted nutrition without any unnecessary extras. No fillers, no sweeteners, just the good stuff your body deserves.

BIOGENA ONE fits smoothly into most lifestyles. It’s free from sugar, gluten, dairy, nuts, artificial colors, and pesticides—making it a solid choice whether you’re plant-based, allergen-conscious, or just health-focused. We’ve kept it clean so you can feel confident about what you’re putting into your body.

Your body’s micronutrient requirements are as unique as you are. Things like genetics, age, lifestyle, activity level, stress, and diet all shape what you need.

BIOGENA ONE delivers a thoughtful blend of essential micronutrients in one convenient daily serving. Think of it as your everyday foundation—part of a balanced, nutrient-rich approach to well-being.

That said, if your body needs extra iron, magnesium, or calcium, you might want to add targeted support. This is pretty standard with multivitamin formulas.

Want to know exactly where you stand? We recommend a comprehensive blood analysis. It’s the best way to spot any gaps and build a supplement plan that truly fits you.

BIOGENA ONE is designed with excellent tolerability in mind. It’s even suitable if you have histamine intolerance.

Plus, the fructose, sorbitol, and similar sugar content is very low—so even mild intolerances to these substances are usually no problem.

That said, if you have a strong allergy or intolerance to any ingredient, it’s best to avoid the product. When in doubt, check with your doctor first.

Your body is used to absorbing a wide range of nutrients from a single meal—BIOGENA ONE works exactly the same way. As long as the dosages stay within the daily requirement range, there’s no risk of ingredients interfering with each other. Everything works harmoniously—just as nature intended.

Usage & daily routine

For the best taste experience, mix your BIOGENA ONE with at least 300 ml of cold water—this creates the perfect balance between powder and liquid. Want it lighter? Simply add more water to suit your preference.

Give it a good shake or stir until everything dissolves completely. Cold water makes all the difference for flavor. Craving something extra refreshing? Toss in a few ice cubes and enjoy BIOGENA ONE ice-cold.

We recommend making BIOGENA ONE part of your morning routine—it’s a great way to kickstart your day with hydration and essential nutrients.

That said, you can enjoy your BIOGENA ONE whenever it fits your schedule. Feel free to pair it with a meal, too. Since ONE contains fat-soluble vitamins that are better absorbed alongside dietary fats, combining it with food works in your favor—though it’s not a must.

No waiting required! You can drink BIOGENA ONE right before, during, or after a meal—whatever works best for you.

Here’s a pro tip: to help your body absorb the fat-soluble vitamins in BIOGENA ONE optimally, we recommend taking your all-in-one supplement drink with or after a meal.

Your body is unique—and so is your wellbeing journey. How quickly you experience the effects of BIOGENA ONE depends on several factors, including your overall health, nutrition habits, sleep routine, stress levels, physical activity, and even your genetics.

Some people notice benefits within just a few days of consistent use, while others may need a few weeks or even a couple of months. What we can tell you with confidence: research shows that BIOGENA ONE delivers measurable results after 4 weeks.

In our observation study, 22 participants aged 20 to 50 took one daily stick of BIOGENA ONE over an 8-week period. Health markers—including blood nutrient levels and gut microbiome composition—were measured at baseline, after 4 weeks, and again after 8 weeks. The findings? Noticeable improvements were already visible at the 4-week mark, with further positive changes continuing through week 8.

The takeaway? Give your body time to respond. Consistency is key, and the effects build over time as your nutrient levels balance and your microbiome shifts in a beneficial direction.

Health & safety

We don’t currently have specific studies on BIOGENA ONE during pregnancy or breastfeeding, so we recommend avoiding it during these special phases. Your body has unique nutritional needs right now, and it’s important to choose supplements that are specifically researched for this time.

We’d love for you to chat with your doctor—they can guide you toward the best options that support both you and your baby. Your well-being matters to us, and we want to make sure you’re getting exactly what you need, safely and confidently.

So far, we haven’t received any reports of side effects from our customers. BIOGENA ONE is formulated with carefully selected, high-quality ingredients designed to support your well-being. As with any supplement, we recommend sticking to the suggested dosage and listening to your body.

Absolutely. Every batch is independently tested by the LEFO Institute, one of Germany’s leading quality assurance labs. Each product undergoes detailed analysis for microbiological quality, heavy metals, pesticides, and more.

It means radical transparency and uncompromising standards.

Every batch of BIOGENA ONE is independently tested by the LEFO Institute in Germany, which developed a two-stage quality assurance system specifically for our products. Each batch is analyzed for active ingredients, microbiological safety, heavy metals, pesticides, and more.

BIOGENA ONE is also listed on the Cologne List®, meeting the highest standards for purity and performance.